HOW TO RETURN YOUR RUG
Check the purchase date on your receipt or online at rugpublic.com. It must be within 30 days of that date for us to process that return.
Send an email to firstname.lastname@example.org that includes: Your name Order number and date Product name, item number and price Reason for return
We will review and determine if your purchase is eligible for a full refund or credit for the site. We will email you to inform you of the return or exchange eligibility, and will provide eligible returns with a Return Authorization Number to include with their returned rug and the address for your return.
You will then need to re-package your rug for shipping. It should include the rug in its original condition The original receipt (we recommend making a copy or printing a receipt from the web site for your records). The email from Rugpublic that contains the Return Authorization Number. We will send you a return shipping label to place on the return packaging.
Securely wrap the rug in its original outer packaging. Be sure that it is taped up securely so that no water or other damage occurs during transit. Make sure you use extra tape to seal any tears or holes in the packaging. If you have additional questions on packing, email us at email@example.com. Place the return label we have provided onto your package.
Schedule your rug for pick up or take to a local shipping company (Either UPS or USPS, depending on what label you have received from us). The original shipping costs as well as the return shipping cost will be deducted from your refund. Shipping costs are non-refundable.
We will process your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item. If you are approved, then your refund will be processed, and your credit card company will be informed of the credit minus the original shipping fee within a 3 business days. If after inspection, it is concluded that your item was used in any way, you will be charged a cleaning fee as well as a 15% restocking fee. This will also be deducted from your refunded amount or store credit. You will be provided photographs of any stains and dirt. If after inspection, it is concluded that your item was damaged for reasons not due to our error or shipper error, your item will be returned to you and you will be charged a shipping and handling fee.
MY REFUND HAS NOT POSTED TO MY ACCOUNT
A delay in funds appearing in your account is often due to processing by your credit card company or bank. For that reason, we recommend contacting them first.
If you haven't received a refund yet, check your bank account online or contact your bank for more information. The number of days required to process refunds varies by bank. If you paid by credit card and have not seen your refund appear on your card, contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
REMEMBER, WE'RE ALWAYS JUST A PHONE CALL OR EMAIL AWAY